Refund and exchange eligibility 

We only refund or exchange items in the unlikely event that they are defective or damaged or there is a mistake with the order. Also please note that we do not provide refunds or exchanges for personalised items.

Refund and exchange period

If there is a problem with your item you must email ashleyscakesandcupcakesuk@gmail.com within 14 days. If 14 days have passed since your purchase, unfortunately we can not offer you a refund or exchange.

Refund and exchange process 

If you need to refund, please email ashleyscakesandcupcakesuk@gmail.com and we will send you our address for which you will have to cover the cost of postage for returning the item. Once your return is received and inspected we will notify you by email and if your refund is approved it will be processed and refunded through your original payment method.